Access to our Practice is not limited for clients with reduced mobility or wheelchair requirements. Should you need assistance to access our premises or to find alternative suitable treatment premises please ask our staff who will be happy to assist.
We have two clinics, one located in Kamo and the other in McKay Stadium, Kensington. The Kamo clinic has a reception area and 3 treatment rooms. The Kensington clinic has a reception area and 4 treatment rooms. In addition we may utilise the Kensington Fitness centre gym if appropriate for your rehabilitation.
Our toilet facilities do have wheelchair access. They are clearly signed at McKay Stadium and off the staff room in the Kamo Clinic. Please ask our receptionist if you need assistance.
MEETING YOUR NEEDS
We will always try to provide treatment services that meet your cultural needs. Please tell your therapist if there are any aspects of your cultural needs that you wish us to know about that may affect your treatment.
Please tell us if you have any disabilities that you wish us to know about that may affect your treatment.
If there are any special social aspects that you wish us to be aware of, e.g. inability to afford treatments, please advise your therapist
We need to be advised when clients are under 16yrs of age. Parental consent and supervision is required under that age. Please advise us if you have any special age-related requirements.
Do you understand English? Our practice uses English as a first language. If you or someone you are here with needs an interpreter, please ask our staff who can help you.
Support Person or Chaperone
If you want to bring a family member, whanau, friend, or caregiver to your treatment for support and/or translation purposes please let our staff know so appropriate arrangements can be made.
RECOGNISING YOUR RIGHTS
A copy of the Health and Disability Commissioners Code of Rights is displayed on the wall in our reception area. We also have brochures available should you wish to know more about your rights.
You have the right to request a second opinion at any time which may be internal, within the Whangarei Physio and Hand Therapy organisation, or external, requiring referral to another health provider.
If you are unhappy about any aspect of our service, there is a complaints process that you can use to bring any problems to our attention – please ask our staff for a copy if you need one.
Please tell our therapist if you:
- Are pregnant.
- Have a pacemaker, prostheses or any artificial implants.
- Have HIV AIDS / Hepatitis ‘B’ or ‘C’ or MRSA.
- Have respiratory symptoms
- Are on any long-term medication(s).
- Have any serious long or short-term health problems.
Our staff are trained to respond to medical emergencies and have received training in CPR and have basic first aid skills.
We have installed smoke alarms, call buttons and have a fire extinguisher available for staff use. In the event that there is a fire alert, please follow the instructions of our staff. The assembly area in the event of fire evacuation at the Kamo clinic is at the front of the building and at the Kensington clinic it is located to the park side of the building.
In the event of a civil emergency i.e. earthquake, tsunami flood or storm, our staff follow the civil emergency instructions provided by the NZ Government National Emergency Management Agency and on their website www.getready.govt.nz
PLEASE TELL US
- If you think that we can improve our services in any way
- How our treatment met your health needs
PLEASE TELL OTHER PEOPLE
- If you like the way that we meet your needs